Frequently Asked Questions

Carat is the unit of weight for a diamond. Diamonds can range in weight from a fraction of a carat to several carats. One carat equals 0.2 metric grams. A carat can be further divided into points. 1 carat equals 100 points. Therefore, a half carat equals 50 points and a 25 pointer is a quarter carat. When considering diamonds of equal quality, the larger stone will have more value.

Most rings can be resized but this is dependent on the ring style and setting of the gemstones. We resize most rings in-store and try to get all jobs done within a few hours. If a ring needs to be resized, please visit us instore or contact us for a quote.

Cultured pearls are humanity’s work at duplicating what nature first started. A ‘seed’ or ‘nucleus’ (typically a round bead made of mother of pearl) is inserted into the oyster and the oyster is returned to the sea. The oyster will coat this ‘seed’ with nacre to create a cultured pearl. Freshwater pearls are also cultured. Multiple tissue seeds are inserted into a freshwater mussel. The mussel coats these seeds with nacre to produce cultured freshwater pearls.

Created gemstones are man-made. They are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.

Total diamond weight of all of the diamonds set into the applicable product.

Yes, we offer an instore engraving service. With both diamond drag and laser engraving machines, we can engrave on a huge range of materials, and can include logos, images or even in some cases photographs.

Please visit us instore or contact us for a quote.

Yes, we are happy to offer a layby payment plan instore. Our layby terms are negotiable. See instore for further details.

Yes, we carry out a huge range of jewellery repairs on-site, as well having an off-site jeweller that we have worked with for many years for jobs requiring claw work. Please present your item/s to any of our friendly team in-store and we will be able to provide you with an estimate for the repair.

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We are unable to accept international orders.